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A play kit for children that provide communication tools for conflict resolution 


Advisor: Prof. Dina Shahar

In a world where technology plays a significant role and our communication abilities are reduced, and in a world where the encounter with other cultures is constant and violence is a daily occurrence, we need to utilize the unique quality of our humanity: words.

Words have the power to build walls and open doors.

In moments of conflict, it is easy to lose words and forget no one is absolutely right or absolutely wrong – that we all just want to be seen.

Project background


In moments of conflict when both sides feel threatened and often act aggressively or even violent towards the other



Children exposed to violence in their immediate surroundings tend to react aggressively in complex situations


The shift to automation

increases demand for jobs computers cannot fulfil.



Cultural diversity

Places are becoming more



and linguistically diverse.


"non-violent communication" (NVC)

This project is based on the NVC (non-violent communication) approach, a logical and practical conflict-resolution approach used as an applied 4-step method focusing on observation, emotion, needs, and requests.

This tool helps parties begin a process, from first describing the conflict to finding solutions that address both party's needs. It was invented in the 1960s by Jewish psychologist Marshall Rosenberg.


Every human action is a need-driven strategy

Dr. Marshall Rosenberg


A practice booklet for two children based on the NVC 4-step process and other therapy tools. 


The steps

Throughout the activity, children demonstrate a story that includes a conflict and then undergo a process to understand and share their personal experience.




Step 1: The story

Children select a story of conflict from the cards.

They put their story characters on the pencils and play through the story using the pencil figures they created. 


Step 2: The emotion

Children gradually identify their feelings following the story, ranging from verbal statements to creating their representative figure



Step 3: The need

Children identify their needs within the story framework.


Step 4: The request

Children are asked to articulate a request that may help address their needs.



Interactive poster for short and spontaneous class activity designed to maintain the process and encourage an emotional discussion in class.





About the process







Emanuela Oren

About me

Emanuela Oren

I specialize and am most connected to the world of service design and branding and believe that design has the power to make positive and negative changes. I aspire to improve the environment by using what already exists.

Are you also interested in industrial design?

Come study in Hadassah!

A fast-paced world poses challenges and offers many fascinating opportunities for people, society, and animals. Empathy, sensitivity, attentiveness to others, and a desire to explore, understand, and implement are the focus of our department. We employ a range of skills to encourage and lead to change. Come study with us.